Privacy Policy
Last updated: January 2025
MetaFund Insurance Solutions ("MetaFund", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, request insurance quotes, or use our services. By using our website or submitting your information, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you use our website, submit a quote request, contact us, or otherwise interact with our services. This may include your name, email address, phone number, mailing address, date of birth, and details about your insurance needs.
We may also collect information automatically through cookies and similar technologies, such as your IP address, browser type, operating system, pages visited, and time spent on our website.
2. How We Use Your Information
We use the information we collect to:
• Provide insurance quotes, policy information, and customer support
• Process applications and manage your policies
• Communicate with you about your coverage, renewals, and claims
• Send marketing communications, newsletters, and promotional offers (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
3. SMS and Call Marketing Consent
By providing your phone number and checking the consent boxes on our contact form, you expressly consent to receive phone calls and/or SMS text messages from MetaFund Insurance Solutions and its licensed agents for marketing, promotional, and informational purposes.
• Phone calls may include pre-recorded voice messages and calls from live agents
• SMS messages may include appointment reminders, policy updates, promotional offers, and marketing materials
• Message and data rates may apply depending on your mobile carrier plan
• You can opt-out of SMS marketing at any time by replying STOP to any text message
• You can withdraw phone call consent by contacting us at 1-800-METAFUND or hello@metafundinsurance.com
• Consent is not a condition of purchasing any goods or services
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
• Insurance carriers and underwriters to process your policy applications
• Service providers who assist us with website hosting, analytics, email delivery, and customer support
• Legal and regulatory authorities when required by law or to protect our rights
• Business partners in the event of a merger, acquisition, or sale of assets
All third parties are contractually obligated to protect your information and use it only for the purposes we specify.
5. Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal exceptions
• Opt-out: Opt-out of the sale or sharing of your personal information (we do not sell your data)
• Portability: Request your information in a portable format
To exercise any of these rights, please contact us at privacy@metafundinsurance.com or call 1-800-METAFUND.
6. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site.
• Essential cookies are necessary for the website to function properly
• Analytics cookies help us understand visitor behavior and improve our services
• Marketing cookies may be used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls and monitoring
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your login credentials.
8. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete that information from our records.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically for the latest information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MetaFund Insurance Solutions
Attn: Privacy Team
1200 Insurance Plaza
Chicago, IL 60601
Email: privacy@metafundinsurance.com
Phone: 1-800-METAFUND (1-800-638-2386)
We are committed to resolving any privacy-related concerns promptly and transparently.
Questions About Our Privacy Practices?
Our Privacy Team is here to help. Reach out with any concerns about how we handle your data.
Contact Privacy Team